Online Privacy Policy
Client Services, Inc. respects the privacy of its customers, as well as the privacy of visitors and users of its websites. This Privacy Policy applies solely to information collected by this web site. This Privacy Policy (“Privacy Policy”) is intended to inform you of our policies and practices regarding the collection, use, and disclosure of any personal information we obtain about you based upon your use of our website. “Personal Information” is information about you that is personally identifiable to you. PLEASE CAREFULLY READ THIS STATEMENT BEFORE USING THE SITE, AS IT AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS. This Statement does not apply to any other web sites or any offline activities by Client Services, Inc.
Information Collection
In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. We do collect Personal Information that you submit to us voluntarily by the forms on this site. We may gather such information, for example, when you use the Site to make a payment or request information. The Personal Information we collect includes, but is not limited to, the following: name, mailing address, telephone number, e-mail address.
Cookies & Flash Objects
We do not use flash objects or cookies in connection with this site.
We do not use cookies or tracking technologies to collect personally identifiable information about your online activities over time and across different websites. Therefore, Do Not Track signals do not apply to our website. Additionally, third parties do not collect personally identifiable information about your online activities when you use our website.
Information Use and Sharing
We do not sell your Personal Information to third parties. We do not share personal information with affiliates or third parties for the affiliates’ or third parties’ direct marketing purposes. We may share your information with Clients that maintain ownership of your deficiency account(s). We will use your information to respond to you, regarding the reason you contacted us. In order to provide services for you, we may engage trusted Service Providers to assist us, and in connection with such assistance, we may provide them with Personal Information that you have provided that is necessary for them to assist us. We use third parties to process online Web or IVR payments you make to us. These Service Providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Client Services; or (b) to protect and defend the rights or property of Client Services, Inc. or users of our websites.
We reserve the right to transfer any information we have about you in the event that all or part of Client Services, Inc. or all or part of its assets are acquired by, merged with , sold to, or otherwise disposed of to one or more third parties (including, without limitation, in the event of bankruptcy).
We also may use third-party website analytics tools that collect information about visitor traffic on our sites and mobile applications.
Links to Other Sites
Our provision of a link to any other website or location is for your convenience. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
Security
Access to nonpublic personal information about you is restricted to those employees and Clients who have a need to know such information (e.g. to process your transactions or provide services to you). Client Services uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.
Maintaining Accurate Information
We have procedures in place that help us to maintain the accuracy of the personally identifiable information we collect. If you believe that our information about you is not accurate Please contact us:
Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, the California Consumer Privacy Act provides you with specific rights regarding your personal information. Below is a detailed explanation of each right and what it means for you.
1. Right to Know
You have the right to know what personal information we have collected about you. This includes the right to request:
- Categories of information: The types of personal information we have collected (such as your name, contact information, financial information, and transaction history)
- Specific pieces of information: The actual data points we have on file about you
- Sources: Where we obtained your personal information (for example, directly from you, from our Clients, or from service providers)
- Purpose: Why we collected your information and how we use it
- Sharing practices: Who we have shared your information with and why
You may submit a request to know up to twice in a 12-month period. We will provide the requested information free of charge in a format that is easy to understand.
2. Right to Delete
You have the right to request that we delete the personal information we have collected from you. When you submit a deletion request:
- We will delete your personal information from our records
- We will direct our service providers to delete your information from their records
- We will notify you once the deletion is complete
There are some situations where we may not be able to delete your information, including when we need to retain it to:
- Complete a transaction or provide a service you requested
- Detect or protect against fraud or security incidents
- Comply with a legal obligation (such as recordkeeping requirements)
- Exercise or defend legal claims
If we cannot fulfill your deletion request, we will explain the reason.
3. Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you. If you believe any information we have about you is incorrect, you may submit a request for correction. We will:
- Review the information you identify as inaccurate
- Consider any documentation you provide supporting the correction
- Update our records if we determine the information is inaccurate
- Notify our service providers to update their records accordingly
4. Right to Opt-Out of the Sale or Sharing of Personal Information
You have the right to direct us not to sell or share your personal information with third parties.
Please note: Client Services, Inc. does not sell your personal information to third parties. We also do not share your personal information for cross-context behavioral advertising. Because we do not engage in these practices, there is no need for you to submit an opt-out request. If our practices change, we will update this policy and provide you with an opportunity to opt out.
5. Right to Limit Use of Sensitive Personal Information
You have the right to limit how we use your sensitive personal information. Sensitive personal information includes:
- Financial account numbers, debit card numbers, or credit card numbers in combination with security codes or passwords
- Account login credentials
- Precise geolocation data
- Racial or ethnic origin, religious beliefs, or union membership
- Contents of mail, email, or text messages (where we are not the intended recipient)
- Genetic or biometric data
- Health information
- Information about sex life or sexual orientation
You may request that we limit our use of sensitive personal information to only what is necessary to:
- Provide the services you requested
- Ensure security and integrity
- Prevent fraud
- Comply with legal requirements
Please note: Client Services, Inc. uses sensitive personal information (such as payment card data) only for these permitted purposes. We do not use sensitive personal information to make inferences about you or for any other purpose.
6. Right to Non-Discrimination
You have the right to exercise any of the above rights without facing discrimination. We will not:
- Deny you services because you exercised a privacy right
- Charge you a different price or rate because you exercised a privacy right
- Provide you with a lower quality of service because you exercised a privacy right
- Retaliate against you in any way for exercising your privacy rights
You are free to exercise your rights at any time without penalty.
How to Exercise Your Rights
To exercise any of the rights described above, or if you have questions about your CCPA rights or how to exercise them, please contact us:
Authorized Agents
You may designate someone to submit a request on your behalf. To use an authorized agent:
- Provide your agent with signed, written permission to act for you
- Be prepared to verify your own identity with us
- Confirm to us that you authorized the agent
We may deny requests from agents who cannot demonstrate proper authorization.
Notice of Persons Accessing this Site Outside the United States
If you are accessing our website from a location outside of the Unites States, all information you provide on our Site will be transferred out of your resident country into the United States. Do not provide information to us if you do not want your personally identifiable information to leave your country. By providing personally identifiable information to us, you are explicitly consenting to the transfer of your information to the United States and will be bound by United States Law.
Contact Us
Should you have any questions or concerns regarding this Privacy Policy, please contact us:
Changes to this Notice
We may add to, delete, or change the terms of the Online Privacy Policy from time to time by posting an amended Online Privacy Policy at this website. Your continued use of our website or any online service following amendment will constitute your agreement to the revised Online Privacy Policy.